Gummies concentrated in active ingredients, vegan, natural and gluten-free!

General Sales Conditions (GSC)

You are on the page dedicated to the General Terms and Conditions of Sale, welcome! The S+SWLAB team suggests you to take a few minutes to read its content.









8. orders and payment










18. force majeure





The website is operated by the company S+SWLAB, société par actions simplifiée with a capital of 10 000 euros, whose registered office is located at 141 avenue de Wagram 75017 Paris, France, registered in the Paris Trade and Companies Register under the number 920 301 843, having the intra-community VAT number FR709920301843 (the « Company»).

The Company has been assigned the following unique identifier by ADEME, in accordance with the provisions of law n°2020 105 of 10 February 2020 (the “AGEC” law): FR320636_01TGVV

The Company can be contacted by post at the aforementioned address or by email at the following address:

The purpose of the precited Website is the online sale of vitamins, food supplements and/or nutritional supplements, in particular in the form of "gummies" (jellybeans) and more generally all other products offered for sale to Customers by the Company on the Site (hereinafter the "Products").

These General Terms and Conditions of Sale ("GTCS") define the conditions of use of the website operated by the Company, the rules applicable to the order of Products on the said website and the legal obligations arising from it.


Under the GTCS hereof, words or expressions whose initials are capitalized will have the meaning defined below, whether used in the singular or the plural:

· " Customer ": a natural person placing an Order for Product(s) on the Site.

· " Order ": any purchase of Product(s) made from the Site by a Customer.

· " Customer Account ": account created by a Customer on the Site and allowing him/her to place an Order, to access his/her identification data, to follow his/her Orders and to consult the history of his/her payments.

· " Site ": the website owned by the Company, accessible at the address or at any other address which would replace it or on which the Company would come to make its Products accessible.

· “Products”: vitamins, food supplements and/or nutritional supplements, in particular in the form of "gummies" (jellybeans) and more generally all other products offered for sale to Customers by the Company on the Site.

· " Service Provider ": third party company to the Company, which is the service provider in charge of the delivery of the Products ordered on the Site to the Customer.

2. application of the GTCS

These GTCS shall automatically apply to the Order of Products, made by the Customer through the Company's Site and are an integral part of the contract between the Company and the Customer.

Any Order requires the Customer's unreserved acceptance of the GTCS. Consequently, any Order placed by the Customer under the terms of article 8 below shall only be definitively validated once the Customer has expressly accepted, without restriction or reservation, the GTCS in accordance with article 8.3. Validation of the Order by its confirmation shall constitute acceptance by the Customer of the GTCS in force on the date of the Order, which shall be kept and reproduced by the Company in accordance with Article 1127-1 of the French Civil Code.

The applicable GTCS shall be those in force on the Site at the time the Order is placed.

The Customer acknowledges and accepts without restriction or reservation that the GTCS shall prevail over all other documents or conditions, unless otherwise agreed in writing by the Company.


The Company reserves the right to modify these GTCS at any time by publishing a new version of its general terms and conditions of sale on its Site. The new GTCS will be available online on the Site and will apply to any Order made after their publication.


4.1 The creation of a Customer Account is not necessary for the sole purpose of browsing the Site. However, the Order of a Product on the Site requires the creation of a Customer Account by means of the form made available to the Customer when he/she places their first Order. As part of the creation of a Customer Account, the Customer provides the Company with the following identification elements:

· Last name, First Name

· E-mail address

· Phone number

· Delivery address and billing address

· Password

· Identifier

4.2 Any duly completed registration request is sent to the Company, which acknowledges receipt by e-mail and allows the activation of a Customer Account.

4.3 The Customer is responsible for the confidentiality of his/her password and his/her identifier as well as for any Order placed through his Customer Account. The Customer agrees that the information transmitted as part of his/her registration is accurate, complete and regularly updated from his/her Customer Account.


5.1The Products offered for sale and presented in the catalog published on the Site are each the subject of a description mentioning their essential characteristics within the meaning of article L. 111-1 of the French Consumer Code. The photographs illustrating the Products do not constitute a contractual document.

5.2 The Products comply with the regulations in force related to the safety and health of persons, the fairness of commercial transactions and the protection of Customers at the time of their placing in the market. The Products comply with the requirements of French law in force at the time of their placing in the market. For Orders outside France, it is the Customer's responsibility to inquire with the local authority of his country of any restrictions on the importation and use of the Products ordered.

5.3 Caution.

5.3.1 Tips for use. Precautions for use.

The Products presented by the Company are not medicines, they cannot be considered as such. They are not a substitute for the Customer's usual medical treatment and they should not be considered as a substitute for a varied diet. Similarly, the information on the Site and in all written materials issued by the Company does not constitute medical advice.

For any person undergoing medical treatment, in the event of pregnancy, pathology, allergy or intolerance, any health problem whatsoever, or in the event of doubt as to his or her state of health or possible medical contraindications, it is the Customer's responsibility to consult a medical professional in order to obtain medical advice before placing an Order for Products on the Site and/or before taking the Product(s). In addition, it is not recommended to exceed the daily dose indicated on the packaging of the Product. The Products should be kept out of the reach of young children.

The Company cannot be held liable for any inconveniences arising from use that does not comply with the advice given on the Product and on its packaging.

5.3.2 Effects.

The Company is not bound by any obligation of result as to the effects and effectiveness of the Products for the Customer.


All Products supplied by the Company benefit from the legal guarantee of conformity provided for in articles L. 217-14 to L. 217-20 of the French Consumer Code which is valid for a period of two years from the date of delivery of the Product to the Customer, and from the legal guarantee against hidden defects provided for in articles 1641 to 1649 of the French Civil Code which is valid of a period of two (2) years from the discovery of the defect.

Under the legal guarantee of conformity, the Company undertakes, at the Customer's option, to reimburse or exchange defective Products or Products that do not correspond to their Order as soon as possible and in any event within thirty days of the Customer's request concerning the legal guarantee of conformity, in accordance with articles L217-8 to L217-10 of the French Consumer Code.

In the event of the discovery of a hidden defect in the Product purchased by the Customer that prevents its use or affects it to such an extent that the Customer would not have purchased it if he/she had been aware of the defect, the Customer may request the implementation of the legal guarantee for hidden defects by sending his/her request to the Company according to the contact details below.

The Company will then be obliged, at the Customer's choice, to reimburse or exchange the Product(s) with the hidden defect, or to grant a reduction in the price of the Product if the Customer decides to keep the said Product, in accordance with Article 1644 of the Civil Code.

The Customer may exercise these guarantees by sending his request, accompanied by all explanations, elements, and evidence in support of his claim:

- Either by post to the following address:


141 avenue de Wagram 75017 Paris

- Or by email to the following address:

In the event that any of these guarantees requires the return of the Product to the Company, the Customer shall return the Product, at its own expense, to the Company's postal address. Within a period of fourteen days at the latest from the day on which the Customer is informed by the Company that the Product is covered by any of these guarantees, the Company is obliged to reimburse the shipping costs incurred by the Customer.


7.1The sale prices are indicated, for each of the Products appearing on the Site, in euros all taxes included, excluding delivery and transport costs mentioned before validation of the Order and charged extra. The unit prices of the Products are available on the Site. The total amount owed by the Customer is indicated on the Order confirmation page et before the Order is validated. The selling price of the Product is that in force on the day of the Order. In the event of a price promotion, the Company agrees to apply the promotional price to any Order placed during the promotion period.

7.2 The Company reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price at the time of the Order.


8.1 The Customer declares that he/she is legally able to contract under French law or that he/she is validly representing the natural or legal person for whom he/she is contracting. In particular, the Customer declares that he/she is at least 18 (eighteen) years old or, failing that, he/she undertakes to obtain the authorisation of his/her parents or guardian exercising parental authority prior to his/her registration. In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.

8.2. Orders can be placed anywhere in the world. Any Order made by a Customer residing outside of French territory will be processed in accordance with these GTCS, subject to the mandatory laws applicable in the country where the Customer placing the Order is domiciled.

8.3 In accordance with the provisions of article 1127-1 of the French Civil Code, the Customer places an Order according to the following procedure:

· Select the Products and quantities.

· Identify himself/herself on the Site by logging into your Customer Account (by filling in the information relating to your identification) or by filling in the fields of the “Contact details” form.

· View the Order summary (displaying the price details, references and quantities of each Product as well as the total price of the Order).

· Select your delivery method.

· Validate the contact details and the Order by clicking on the “Continue to payment” link.

· Before confirming payment, read the GTCS in full and accept them by ticking the appropriate box;

· Proceed to the payment by clicking on the link "Validate the payment" or any other link indicating that the placing of an Order requires its payment.

Provided that he/she has not yet confirmed his/her payment, the Customer has the possibility to return at any time to the selection of his/her Products, to rectify any errors made when entering his/her Order and/or to modify all or part of its identification data (including the billing and/or delivery address). Any confirmation of payment requires the acceptance of these GTCS which the Customer agrees to accept in the manner described above.

The confirmation of the Order will entail acceptance of the contract between the Company and the Customer.

The language offered for the conclusion of the contract is the French language for Customers using browsing in French or the English language for Customers using browsing in English or a language other than French. The choice of the French browsing language is initially made by default depending on whether the language of the Customer's browser is not a language other than French. The Customer may also be offered the possibility to voluntarily choose his browsing language using the Language menu displayed on all the pages of the Site.

The parties agree that the illustrations or photos of the Products offered for sale have no contractual value.

8.3 Payment for the Order is made by bank card (Visa, American Express, Master Card, other bank cards) or by any other secure online payment method indicated to the Customer.

By communicating his banking information during the sale, the Customer authorizes the Company to debit his/her card for the amount corresponding to the price indicated. The Customer confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the sale and the Order is immediately cancelled.

Any Order by the Customer is debited before shipment.

8.4 An Order confirmation email beginning with # is sent to the Customer upon receipt of payment and after verification by the Company of the availability of the Products in stock.

The sending by the Company of a confirmation e-mail definitively confirms the Customer's Order. However, if for whatever reason, the Company is unable to fulfill an Order, it shall inform the Customer by e-mail as soon as possible and proceed to its reimbursement, provided that the Company has already received the payment.

8.5 The Order confirmation e-mail that the Company sends to the Customer in accordance with article 8.4 contains a link to connect to his account to download, in PDF format, the version of the GTCS which are in force on the date of validation of the Customer's Order in accordance with article 2. This email also indicates an estimated delivery date.

The archiving of the communications, the Order, the details of the Order, as well as the invoices are stored in a reliable and durable medium so as to constitute, in the interest of the Customer, a faithful and durable copy.


9.1 For any subscription, the Customer must click on "purchase with subscription" from the Site and confirm his subscription when placing an Order. The Customer order will be shipped and the amount due by the Customer will be debited in accordance with the formula chosen by the Customer on the Site.

9.2 Subscriptions are without commitment of duration. The Customer may terminate his/her subscription at any time, directly on his/her online account, by sending the Company a simple request by email. Termination takes effect 30 days following receipt of the request of unsubscribing. Consequently, any Order in progress during the notice period will be processed by the Company.

As a reminder, in accordance with article L.221-18 of the French Consumer Code, as the the subscription involves the regular delivery of goods, the fourteen-day withdrawal period mentioned in article 12 of these GTCS only runs from the receipt of the first Product.

10. secure payments

The Site is equipped with an online payment security system allowing the Customer to encrypt the transmission of his/her data.


11.1The Products are delivered to the address provided by the Customer and within the delivery time indicated at the time the Order is placed and before it is validated by the Customer, and reminded in the confirmation email that the Company sends, in accordance with article 8.4, upon receipt of payment to the Customer.

It is reminded that when the Customer takes physical possession of the Products, the risk of loss or damage to the Products is transferred to him/her at that time. It is therefore the Customer’s responsibility to notify the carrier of any issues regarding the Products delivered.

11.2 The following different delivery methods are offered to the Customer:

Delivery to a relay point: Delivery to a drop-off point with an average time of 3 to 7 working days depending on the requested delivery destination. The Customer has a period of 14 (fourteen) consecutive days from its arrival to collect the package at the relay point. After this period, it will be returned to the Company.

Tracked home delivery - without signature: For mainland France (including Corsica): delivery within an average of 2 (two) working days to 7 (seven) working days to the delivery address indicated. If the Customer is absent and the size of the package does not allow it to be delivered in the mailbox, a delivery notice will be left for him/her, and the package will be made available to him/her at the drop-off point to which the Customer is attached. The Customer has a period of 15 (fifteen) working days from the arrival at the post office to collect the package . After that period, it will be returned to the Company.

For destinations other than mainland France (including Corsica): delivery with an average time of 3 (three) to 15 (fifteen) working days depending on the delivery destination indicated. If the Customer is absent and the size of the package does not allow it to be delivered in the mailbox, a transit advice note will be left for him/her and the package will be made available to him/her at a drop-off point to which the Customer is attached. The Customer has a period of 15 (fifteen) working days to collect the package from the arrival at the drop-off point. After that period, it will be returned to the Company.

Tracked home delivery - against signature: Tracked home delivery against signature with an average time of 2 (two) to 7 (seven) working days for France, depending on the delivery destination indicated, and 3 (three) to 15 (fifteen) working days, for destinations other than mainland France (including Corsica), depending on the delivery destination indicated.

The parcel in home delivery with signature will be delivered to the address indicated by the Customer to be signed by the recipient or by any person attached to his service, residing with him/her or specially mandated. The recipient's signature is not systematically made available to the Customer.

Where applicable, the digitized signature of the recipient, of any person attached to his service, residing with him/her, or of the specially authorized person, as well as its reproduction, are proof of delivery of the package. Refusal to sign is equivalent to refusal to accept delivery.

A confidential code may also be sent to the recipient by SMS or email before delivery of the package. The parcel can be delivered to the address indicated against the transmission of this confidential code. The concordance of the codes is proof of delivery of the package and is equivalent to a signature.

If the Customer is absent, a transit advice note will be left for him/her and the package will be made available to him/her at a drop-off point to which the Customer is attached.

11.3 In case of a late shipment, the Customer will receive an e-mail indicating a new delivery date.

11.4 Customs fees: we draw your attention to the fact that in addition to the price of the products and the delivery costs of your Order, your country of residence may require you to pay customs and import fees. For more information, please contact your local customs office and inquire about applicable duties and taxes before placing your Order. These taxes and customs fees are not attributable to the Company and we are not responsible for them. If you refuse to pay these taxes or are unable to collect your order and it is returned to us, we will ask you to pay all costs incurred.

11.5 A delivery delay exceeding 14 (fourteen) days and not due to reasons beyond our control may lead to the cancellation of the sale by the Customer who, within sixty working days from the scheduled delivery date, may cancel his/her Order by registered letter with proof of delivery, and if he/she wishes to, may return the products if they have been delivered and will receive from S+SWLAB at the latest within 30 (thirty) days the refund of his/her payment, excluding any other compensation.

Exceeding delivery times cannot give rise to damages or deductions, nor to cancellation by the purchaser of Orders in progress.

11.6 In case of unavailability of the Products for delivery, the Company may offer an extension of the initial delivery time or an equivalent Product in terms of quality and price.

11.7 The total failure to deliver entails the automatic termination of the sales contract.


12.1 In accordance with the provisions of Article L 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) clear days to exercise a withdrawal right from the day after receipt of the Products. Accordingly, the customer may decide to return any product for exchange or refund during that period. If that period expires on a Saturday, a Sunday, a public holiday or a non-working day, it will be extended until the first following working day. No reason must be provided by the Customer for the return. No penalty will be charged to the Custmer. To exercise his/her right of return, the Customer can send a return form by post to the following address: 141 avenue de Wagram 75 017 Paris, France or by e-mail to

12.2The withdrawal right cannot apply to damaged Products and to Products that have been opened, consumed partially or whole, marked, labeled or not in perfect condition for resale for reasons of hygiene or health. The withdrawal right is only valid for deliveries in France and Europe.

12.3 In the event of exercise of the withdrawal right, the customer must return at his/her own expense, within fourteen (14) days following the communication of his/her return, the Products with a copy of the Order or the invoice to the address referred to in the preamble. The Products must be intact, complete and packaged in their original packaging. In accordance with the transfer of ownership, the risks associated with the return of the Product, whatever the cause, are the responsibility of the Customer. If the package is lost or damaged by the carrier during this shipment, the Customer is solely responsible and cannot be reimbursed by the Company.

12.4 Exercising the withdrawal right entails reimbursement of the amount paid by the Customer when placing the Order, including delivery costs, at the latest within 14 (fourteen) days from the date on which the Company is informed of the Customer’s decision to exercise its withdrawal right. The Company reserves the right to defer reimbursement until receipt of the Products.


Limitation of liability: The Company guarantees that the Products have been checked and tested by the Company's partner laboratories before they are placed on the market.

In any event, the responsibility of the Company cannot be sought by the Customer in the following cases:

- Products deemed unsuitable to the Customer's needs.

- Damages suffered by the Customer due to the improper use of the Products, in particular in the event that the Customer exceeds the daily dose indicated on the Product packaging and/or the Customer fails to comply with the advice on use and precautions for use given by the Company.

- Lack of verification by the Customer, before the Order and throughout the consumption of the Products, of the status of his/her health and of his/her possible allergies or intolerances to one of the ingredients of the Product.

- the incompatibility between the taking of the Products and the medical treatment followed by the Customer, his/her state of health, any health problem of the Customer whatsoever, for which it is the Customer’s responsibility to consult a medical professional before taking the Products

- in case of medical contraindications not respected by the Customer

The Customer acknowledges that a cure of food supplements is not subject to any obligation of results from the Company as to the effects and effectiveness of the Products for the Customer. Testimonials on the Site have been submitted by Company Customers and reflect individual experiences only. The Customer acknowledges that these testimonials are not a guarantee for his/her own results but tend to represent and illustrate potential results, obtained within the framework of an optimal use of the Products.

The eventual before/after photographs appearing on the Site are representations made from real Customer testimonials sent by email to the Company by consumers of the Products. As the results are personal, no results can be guaranteed to the Customer due to the use of the Products supplied by the Company.


This Site and all its contents, namely in particular the texts, logos, drawings, images, sounds, videos etc., are the property of the Company and are protected by the provisions of the Intellectual Property Code.

Access to the Site grants the Customer a non-exclusive right to use the contents of the Site solely for their personal and private use, for the purposes of browsing the Site or for the purposes of an Order.

Any total or partial reproduction, adaptation, transformation, representation, exploitation, publication or any other use of the above elements, in whole or in part, by any means and on any medium whatsoever, without the prior written consent of the Company is prohibited and constitutes an act of infringement, criminally and civilly punishable.


In order to provide an optimal service, the Company is required to place cookies on Customers' computer equipment. A cookie is information placed on the Customer's hard drive by the server of the Site. This information is stored on Customers' equipment in a simple text file, which a server accesses to read and record information. These cookies are used in particular to facilitate Customers’ access to their accounts, store the contents of the basket until the purchase is finalized and provide information on the Products. Thanks to these cookies, the Company can also personalize future visits and allow the Customer to save time when finalizing their Orders. Cookies are also used through Google Analytics, in order to produce statistics on the use of the Site. The Company undertakes that this data will not be communicated or marketed to third-party companies.

The consent prior to the acceptance of cookies will be made via the "cookie" banner that will appear when connecting to the Site by clicking on the "accept cookies" tab.

However, it is possible at any time to oppose cookies and change the settings by clicking on the “refuse cookies” tab or to change the settings on the "cookie" banner that appears when connecting to the Site. The configuration is however likely to modify the conditions of access to the services offered on the Site, via the following link


The Customer is informed that the Company, acting as a data controller within the meaning of Regulation (EU) 2016/679 of April 27, 2016 known as the “General Data Protection Regulation” (hereinafter, the “GDPR”), is required to collect and process personal data concerning the Customer (hereinafter, the “Data”).

The legal basis for this processing is a contractual basis. The processing of Customer’s data is necessary for the processing of the Customer's Order by the Company. If the Data is not provided, the Order cannot be processed.

The Data transmitted by the Customer is the following: surname, first name, postal address, email address, telephone number, date of birth, payment information.

The Data provided by the Customer is processed by the Company for the following purposes:

· Order management.

· Sale and delivery of Products.

· Finalization of the Order.

· Buyer relationship management.

Any other use of the Customer's Data will be subject to his/her prior written authorization. The Data collected is kept for the following periods:

Data relating to payments made by the Customer, in particular bank data, are kept, in accordance with the deliberation of the Commission Nationale de l'Informatique et des Libertés (hereinafter, the "CNIL") n°2018-303 of 6 September 2018, for a period of thirteen (13) months from full payment of the Order, or fifteen (15) months in the event of payment by deferred debit payment card, in order to allow the management of any complaints; all other collected Data are kept for a period of (thirty-six) 36 months from the last Order.

The Data collected can also be communicated, if necessary, to the company DIFY as being a data processor and recipient of the Data within the meaning of the GDPR.

In accordance with the provisions of the amended statute of January 6, 1978, known as “Loi Informatique et Libertés” and of the GDPR, the Customer has a right of access, rectification, transfer and deletion of the Data concerning him/her. He/She also has rights of limitation and opposition to the processing and the right to the transfer of his/her Data. Finally, the Customer has the right to specify directives relating to the storage, removal and communication of his/her Data after his death.

To exercise his/her rights, the Customer may send a request by post addressed to S+SWLAB, 141 AVENUE DE WAGRAM 75017 PARIS, FRANCE or by e-mail to the following address: This request must include the Customer's contact details and proof of identity by any means. In case of doubt about the identity of the Customer, the Company reserves the right to request additional information that appears necessary, including a photocopy of an identity document bearing the Customer's signature.

The Customer also has, where applicable, a right of action before the CNIL, 3 PLACE DE FONTENOY – TSA 80715 – 75334 PARIS CEDEX 07, FRANCE, supervisory authority in charge of compliance with obligations regarding personal data.

The Customer is informed that the data controller of his/her personal data is the Company S+SWLAB, Simplified Joint Stock Company with capital of 10,000 euros, having its registered office at 141 AVENUE DE WAGRAM 75017 PARIS, FRANCE, registered with the Paris RCS under number 920 301 843.

To find out more about the Company's commitments in terms of personal data protection, the Customer can consult the company's personal data protection policy, available online at the following address:


The Products remain the ownership of the Company until full payment of the Order by the Customer, even in the event of liquidation of assets, judicial settlement or transfer of liability.


The liability of the Company cannot be questioned if the non-execution or the delay in the execution of one of its obligations described in these GTCS results from a case of force majeure, as defined and retained by article 1218 of the French Civil Code and the case law of French courts and tribunals. The Company will notify the Customer of the occurrence of such an event as soon as possible.


The GTCS are subject to French law, regardless of the nationality of the Customer and the place of validation of the Order. The Company’s Site and GTCS comply with French law, in particular law n° 2014-344 of March 17, 2014, relating to consumption and order n° 2015-1033 of August 20, 2015 relating to out-of-court settlement consumer disputes, so that the Company is not liable for compliance with any foreign legislation.


Any dispute relating to the application of these GTCS and their interpretation, their execution, as well as the conclusion, interpretation, execution or breach of contracts concluded between the Customer and the Company shall be under the exclusive jurisdiction of the French courts, regardless of the place of the Order, delivery, payment and the method of payment.

The Customer, pursuant to Article L. 616 -1 of the Consumer Code, has the possibility of having recourse to a consumer ombudsman free of charge, for an amicable resolution of the dispute.


If one or more clauses of the GTCS are declared or become invalid due to an application of the law, a regulation or a judicial decision, the other clauses will retain all their validity and their effect.