OBJECT
The website www.s-swlab.com is operated by the company S+SWLAB, société par actions
simplifiée with a capital of 10 000 euros, whose registered office is
located at 141 avenue de Wagram 75017 Paris, France, registered in the Paris
Trade and Companies Register under the number 920 301 843, having the
intra-community VAT number FR709920301843 (the « Company»).
The Company has been assigned the following unique
identifier by ADEME, in accordance with the provisions of law n°2020 105 of 10
February 2020 (the “AGEC” law): FR320636_01TGVV
The Company can be contacted by post at the aforementioned
address or by email at the following address: support@s-swlab.com
The purpose of the precited Website is the online
sale of vitamins, food supplements and/or nutritional supplements, in
particular in the form of "gummies" (jellybeans) and more generally
all other products offered for sale to Customers by the Company on the Site
(hereinafter the "Products").
These General Terms and Conditions of Sale
("GTCS") define the conditions of use of the www.s-swlab.com website
operated by the Company, the rules applicable to the order of Products on the
said website and the legal obligations arising from it.
1.
DEFINITIONS
Under the GTCS hereof,
words or expressions whose initials are capitalized will have the meaning
defined below, whether used in the singular or the plural:
·
" Customer ": a natural person placing
an Order for Product(s) on the Site.
·
" Order ": any purchase of Product(s) made from the Site by a Customer.
·
" Customer Account ": account created by a Customer on the Site and allowing him/her to place
an Order, to access his/her identification data, to follow his/her Orders and
to consult the history of his/her
payments.
·
" Site ": the website owned by the Company, accessible at the address www.s-swlab.com
or at any other address which would replace it or on which the Company would
come to make its Products accessible.
·
“Products”: vitamins, food supplements and/or nutritional supplements, in
particular in the form of "gummies" (jellybeans) and more generally
all other products offered for sale to Customers by the Company on the Site.
·
"
Service Provider ": third party company to the
Company, which is the service provider in charge of the delivery of the
Products ordered on the Site to the Customer.
2.
application of the GTCS
These GTCS shall automatically
apply to the Order of Products, made by the Customer through the Company's Site
and are an integral part of the contract between the Company and the Customer.
Any Order requires the Customer's
unreserved acceptance of the GTCS. Consequently, any Order placed by the Customer
under the terms of article 8 below shall only be definitively validated once
the Customer has expressly accepted, without restriction or reservation, the
GTCS in accordance with article 8.3. Validation of the Order by its
confirmation shall constitute acceptance by the Customer of the GTCS in force
on the date of the Order, which shall be kept and reproduced by the Company in
accordance with Article 1127-1 of the French Civil Code.
The applicable GTCS shall be
those in force on the Site at the time the Order is placed.
The Customer acknowledges and
accepts without restriction or reservation that the GTCS shall prevail over all
other documents or conditions, unless otherwise agreed in writing by the
Company.
3
- MODIFICATION OF THE GTCS
The Company reserves the right
to modify these GTCS at any time by publishing a new version of its general terms
and conditions of sale on its Site. The new GTCS will be available online on
the Site and will apply to any Order made after their publication.
4 – CREATION OF CUSTOMER ACCOUNT
4.1 The creation of a Customer Account is
not necessary for the sole purpose of browsing the Site. However, the Order of
a Product on the Site requires the creation of a Customer Account by means of
the form made available to the Customer when he/she places their first Order. As
part of the creation of a Customer Account, the Customer provides the Company with
the following identification elements:
·
Last name, First Name
·
E-mail address
·
Phone number
·
Delivery address and billing address
·
Password
·
Identifier
4.2 Any duly completed registration
request is sent to the Company, which acknowledges receipt by e-mail and allows
the activation of a Customer Account.
4.3 The
Customer is responsible for the confidentiality of his/her password and his/her
identifier as well as for any Order placed through his Customer Account. The
Customer agrees that the information transmitted as part of his/her
registration is accurate, complete and regularly updated from his/her Customer
Account.
5
- THE PRODUCTS
5.1The Products offered for sale
and presented in the catalog published on the Site are each the subject of a
description mentioning their essential characteristics within the meaning of
article L. 111-1 of the French Consumer Code. The photographs illustrating the Products
do not constitute a contractual document.
5.2 The Products comply with the
regulations in force related to the safety and health of persons, the fairness
of commercial transactions and the protection of Customers at the time of their
placing in the market. The Products comply with the requirements of French law
in force at the time of their placing in the market. For Orders outside France,
it is the Customer's responsibility to inquire with the local authority of his country of any restrictions on the importation
and use of the Products ordered.
5.3 Caution.
5.3.1 Tips for use. Precautions for use.
The Products presented by the
Company are not medicines, they cannot be considered as such. They are not a
substitute for the Customer's usual medical treatment and they should not be
considered as a substitute for a varied diet. Similarly, the information on the
Site and in all written materials issued by the Company does not constitute
medical advice.
For any person undergoing
medical treatment, in the event of pregnancy, pathology, allergy or
intolerance, any health problem whatsoever, or in the event of doubt as to his
or her state of health or possible medical contraindications, it is the Customer's responsibility to consult
a medical professional in order to obtain medical advice before placing an
Order for Products on the Site and/or before taking the Product(s). In
addition, it is not recommended to exceed the daily dose indicated on the
packaging of the Product. The Products should be kept out of the reach of young
children.
The Company cannot be held liable
for any inconveniences arising from use that does not comply with the advice
given on the Product and on its packaging.
5.3.2 Effects.
The Company is not bound by
any obligation of result as to the effects and effectiveness of the Products
for the Customer.
6. WARRANTIES
All Products supplied by the
Company benefit from the legal guarantee of conformity provided for in articles
L. 217-14 to L. 217-20 of the French Consumer Code which is valid for a period
of two years from the date of delivery of the Product to the Customer, and from the legal guarantee against hidden
defects provided for in articles 1641 to 1649 of the French Civil Code which is
valid of a period of two (2) years from the discovery of the defect.
Under the legal guarantee of
conformity, the Company undertakes, at the Customer's option, to reimburse or
exchange defective Products or Products that do not correspond to their Order as
soon as possible and in any event within thirty days of the Customer's request
concerning the legal guarantee of conformity, in accordance with articles
L217-8 to L217-10 of the French Consumer Code.
In the event of the discovery
of a hidden defect in the Product purchased by the Customer that prevents its
use or affects it to such an extent that the Customer would not have purchased
it if he/she had been aware of the defect, the Customer may request the
implementation of the legal guarantee for hidden defects by sending his/her
request to the Company according to the contact details below.
The Company will then be
obliged, at the Customer's choice, to reimburse or exchange the Product(s) with
the hidden defect, or to grant a reduction in the price of the Product if the Customer
decides to keep the said Product, in accordance with Article 1644 of the Civil
Code.
The Customer may exercise
these guarantees by sending his request, accompanied by all explanations, elements,
and evidence in support of his claim:
- Either by post to the
following address:
S+SWLAB
141 avenue de Wagram 75017
Paris
- Or by email to the following
address: support@s-swlab.com
In the event that any of these
guarantees requires the return of the Product to the Company, the Customer
shall return the Product, at its own expense, to the Company's postal address.
Within a period of fourteen days at the latest from the day on which the Customer
is informed by the Company that the Product is covered by any of these
guarantees, the Company is obliged to reimburse the shipping costs incurred by
the Customer.
7.
PRICE OF PRODUCTS
7.1The sale prices are indicated,
for each of the Products appearing on the Site, in euros all taxes included,
excluding delivery and transport costs mentioned before validation of the Order
and charged extra. The unit prices of the Products are available on the Site. The
total amount owed by the Customer is indicated on the Order confirmation page
et before the Order is validated. The selling price of the Product is that in
force on the day of the Order. In the event of a price promotion, the Company
agrees to apply the promotional price to any Order placed during the promotion
period.
7.2 The Company reserves the right
to modify its prices at any time, while guaranteeing the Customer the
application of the price at the time of the Order.
8.
ORDERS
8.1 The Customer declares that he/she is legally able
to contract under French law or that he/she is validly representing the natural
or legal person for whom he/she is contracting. In particular, the Customer
declares that he/she is at least 18 (eighteen) years old or, failing that, he/she
undertakes to obtain the authorisation of his/her parents or guardian
exercising parental authority prior to his/her registration. In the absence of
proof to the contrary, the information recorded by the Company constitutes
proof of all transactions.
8.2. Orders can be placed anywhere in the
world. Any Order made by a Customer residing outside of French territory will
be processed in accordance with these GTCS, subject to the mandatory laws
applicable in the country where the Customer placing the Order is domiciled.
8.3 In accordance with the provisions of
article 1127-1 of the French Civil Code, the Customer places an Order according
to the following procedure:
·
Select the Products and quantities.
·
Identify himself/herself on the Site by logging into
your Customer Account (by filling in the information relating to your
identification) or by filling in the fields of the “Contact details” form.
·
View the Order summary (displaying the price details,
references and quantities of each Product as well as the total price of the
Order).
· Select your delivery method.
·
Validate the contact details and the Order by clicking
on the “Continue to payment” link.
·
Before confirming payment, read the GTCS in full and
accept them by ticking the appropriate box;
·
Proceed to the payment by clicking on the link
"Validate the payment" or any other link indicating that the placing
of an Order requires its payment.
Provided that he/she has not yet confirmed his/her
payment, the Customer has the possibility to return at any time to the selection
of his/her Products, to rectify any errors made when entering his/her Order
and/or to modify all or part of its identification data (including the billing
and/or delivery address). Any confirmation of payment requires the acceptance
of these GTCS which the Customer agrees to accept in the manner described
above.
The confirmation of the Order will entail acceptance
of the contract between the Company and the Customer.
The language offered for the conclusion of the
contract is the French language for Customers using browsing in French or the
English language for Customers using browsing in English or a language other
than French. The choice of the French browsing language is initially made by
default depending on whether the language of the Customer's browser is not a
language other than French. The Customer may also be offered the possibility to
voluntarily choose his browsing language using the Language menu displayed on
all the pages of the Site.
The parties agree that the illustrations or photos of
the Products offered for sale have no contractual value.
8.3 Payment for the Order is made by bank
card (Visa, American Express, Master Card, other bank cards) or by any other
secure online payment method indicated to the Customer.
By communicating his banking information during the
sale, the Customer authorizes the Company
to debit his/her card for the amount corresponding to the price indicated. The
Customer confirms that he/she is the legal holder of the card to be debited and
that he/she is legally entitled to use it. In the event of an error, or the
impossibility of debiting the card, the sale and the Order is immediately cancelled.
Any Order by the Customer is debited before shipment.
8.4 An Order confirmation email beginning
with # is sent to the Customer upon receipt of payment and after verification
by the Company of the availability of the Products in stock.
The sending by the
Company of a confirmation e-mail definitively confirms the Customer's Order.
However, if for whatever reason, the Company is unable to fulfill an Order, it shall
inform the Customer by e-mail as soon as possible and proceed to its reimbursement,
provided that the Company has already received the payment.
8.5 The Order confirmation e-mail that
the Company sends to the Customer in accordance with article 8.4 contains a
link to connect to his account to
download, in PDF format, the version of the GTCS which are in force on
the date of validation of the Customer's Order in accordance with article 2.
This email also indicates an estimated delivery date.
The archiving of the communications, the Order, the
details of the Order, as well as the invoices are stored in a reliable and
durable medium so as to constitute, in the interest of the Customer, a faithful
and durable copy.
9
- SUBSCRIPTIONS
9.1 For any subscription, the
Customer must click on "purchase with subscription" from the Site and
confirm his subscription when placing an Order. The Customer order will be
shipped and the amount due by the Customer will be debited in accordance with
the formula chosen by the Customer on the Site.
9.2 Subscriptions are without commitment
of duration. The Customer may terminate his/her subscription at any time, directly
on his/her online account, by sending the Company a simple request by email.
Termination takes effect 30 days following receipt of the request of unsubscribing. Consequently, any Order
in progress during the notice period will be processed by the Company.
As a reminder, in accordance with article L.221-18 of
the French Consumer Code, as the the subscription involves the regular delivery
of goods, the fourteen-day withdrawal period mentioned in article 12 of these GTCS only runs from the receipt of the first Product.
10.
secure
payments
The Site is equipped with an
online payment security system allowing the Customer to encrypt the
transmission of his/her data.
11.
DELIVERY
11.1The Products are delivered to the address provided by the Customer and
within the delivery time indicated at the time the Order is placed and before
it is validated by the Customer, and reminded in the confirmation email that the Company
sends, in accordance with article 8.4, upon
receipt of payment to the Customer.
It is reminded that when the
Customer takes physical possession of the Products, the risk of loss or damage
to the Products is transferred to him/her at that time. It is therefore the
Customer’s responsibility to notify the carrier of any issues regarding the Products
delivered.
11.2 The following different delivery methods are offered to the Customer:
• Delivery to a relay point:
Delivery to a drop-off point with an average time of 3 to 7 working days
depending on the requested delivery destination. The Customer has a period of
14 (fourteen) consecutive days from its arrival to collect the package at the
relay point. After this period, it will be returned to the Company.
• Tracked home delivery -
without signature: For mainland France (including Corsica): delivery within
an average of 2 (two) working days to 7 (seven) working days to the delivery
address indicated. If the Customer is absent and the size of the package does
not allow it to be delivered in the mailbox, a delivery notice will be left for
him/her, and the package will be made available to him/her at the drop-off
point to which the Customer is attached. The Customer has a period of 15 (fifteen)
working days from the arrival at the post office to collect the package . After
that period, it will be returned to the Company.
For destinations other than
mainland France (including Corsica): delivery with an average time of 3 (three)
to 15 (fifteen) working days depending on the delivery destination indicated.
If the Customer is absent and the size of the package does not allow it to be
delivered in the mailbox, a transit advice note will be left for him/her and
the package will be made available to him/her at a drop-off point to which the
Customer is attached. The Customer has a period of 15 (fifteen) working days to
collect the package from the arrival at the drop-off point. After that period,
it will be returned to the Company.
• Tracked home delivery -
against signature: Tracked home delivery against signature with an average
time of 2 (two) to 7 (seven) working days for France, depending on the delivery
destination indicated, and 3 (three) to 15 (fifteen) working days, for
destinations other than mainland France (including Corsica), depending on the
delivery destination indicated.
The parcel in home delivery with
signature will be delivered to the address indicated by the Customer to be
signed by the recipient or by any person attached to his service, residing with
him/her or specially
mandated. The recipient's signature is not systematically made available to the
Customer.
Where applicable, the
digitized signature of the recipient, of any person attached to his service,
residing with him/her, or
of the specially authorized person, as well as its reproduction, are proof of
delivery of the package. Refusal to sign is equivalent to refusal to accept
delivery.
A confidential code may also
be sent to the recipient by SMS or email before delivery of the package. The
parcel can be delivered to the address indicated against the transmission of
this confidential code. The concordance of the codes is proof of delivery of
the package and is equivalent to a signature.
If the Customer is absent, a
transit advice note will be left for him/her and the package will be made
available to him/her at a drop-off point to which the Customer is attached.
11.3 In case of a late shipment, the Customer will receive an e-mail indicating
a new delivery date.
11.4 Customs fees: we draw your
attention to the fact that in addition to the price of the products and the
delivery costs of your Order, your country of residence may require you to pay
customs and import fees. For more information, please contact your local customs
office and inquire about applicable duties and taxes before placing your Order.
These taxes and customs fees are not attributable to the Company and we are not
responsible for them. If you refuse to pay these taxes or are unable to collect
your order and it is returned to us, we will ask you to pay all costs incurred.
11.5 A delivery delay exceeding 14
(fourteen) days and not due to reasons
beyond our control may lead to the cancellation of the sale by the Customer
who, within sixty working days from the scheduled delivery date, may cancel his/her
Order by registered letter with proof of delivery, and if he/she wishes to, may
return the products if they have been
delivered and will receive from S+SWLAB at the latest within 30 (thirty) days
the refund of his/her payment, excluding any other compensation.
Exceeding delivery times
cannot give rise to damages or deductions, nor to cancellation by the purchaser
of Orders in progress.
11.6 In case of unavailability of
the Products for delivery, the Company may offer an extension of the initial
delivery time or an equivalent Product in terms of quality and price.
11.7 The total failure to deliver
entails the automatic termination of the sales contract.
12.WITHDRAWAL
12.1 In accordance with the
provisions of Article L 221-18 of the French Consumer Code, the Customer has a
period of 14 (fourteen) clear days to exercise a withdrawal right from the day
after receipt of the Products. Accordingly, the customer may decide to return
any product for exchange or refund during that period. If that period expires
on a Saturday, a Sunday, a public holiday or a non-working day, it will be
extended until the first following working day. No reason must be provided by
the Customer for the return. No penalty will be charged to the Custmer. To exercise his/her
right of return, the Customer can send a return form by post to the following
address: 141 avenue de Wagram 75 017 Paris, France or by e-mail to
support@s-swlab.com
12.2The withdrawal right cannot
apply to damaged Products and to Products that have been opened, consumed
partially or whole, marked, labeled or not in perfect condition for resale for
reasons of hygiene or health. The withdrawal right is only valid for deliveries
in France and Europe.
12.3 In the event of exercise of the
withdrawal right, the customer must return at his/her own expense, within
fourteen (14) days following the communication of his/her return, the Products with a copy of the Order
or the invoice to the address referred to in the preamble. The Products must be
intact, complete and packaged in their original packaging. In accordance with
the transfer of ownership, the risks associated with the return of the Product,
whatever the cause, are the responsibility of the Customer. If the package is
lost or damaged by the carrier during this shipment, the Customer is solely
responsible and cannot be reimbursed by the Company.
12.4 Exercising the withdrawal right
entails reimbursement of the amount paid by the Customer when placing the Order,
including delivery costs, at
the latest within 14 (fourteen) days from the date on which the Company is
informed of the Customer’s decision to exercise its withdrawal right. The
Company reserves the right to defer reimbursement until receipt of the Products.
13. LIABILITY
Limitation of liability:
The Company guarantees that the Products have been checked and tested by the
Company's partner laboratories before they are placed on the market.
In any event, the
responsibility of the Company cannot be sought by the Customer in the following
cases:
- Products deemed
unsuitable to the Customer's needs.
- Damages suffered by the
Customer due to the improper use of the Products, in particular in the event that the Customer
exceeds the daily dose indicated on the Product packaging and/or the Customer
fails to comply with the advice on use and precautions for use given by the Company.
- Lack of verification by
the Customer, before the Order and throughout the consumption of the Products,
of the status of his/her health and of his/her possible allergies or
intolerances to one of the ingredients of the Product.
- the incompatibility
between the taking of the Products and the medical treatment followed by the
Customer, his/her state of health, any health problem of the Customer
whatsoever, for which it is the Customer’s responsibility to consult a medical
professional before taking the Products
- in case of medical
contraindications not respected by the Customer
The Customer acknowledges
that a cure of food supplements is not subject to any obligation of results
from the Company as to the effects and effectiveness of the Products for the Customer.
Testimonials on the Site have been submitted by Company Customers and reflect individual
experiences only. The Customer acknowledges that these testimonials are not a
guarantee for his/her own results but tend to represent and illustrate
potential results, obtained within the framework of an optimal use of the
Products.
The eventual
before/after photographs appearing on the Site are representations made from
real Customer testimonials sent by email to the Company by consumers of the
Products. As the results are personal, no results can be guaranteed to the
Customer due to the use of the Products supplied by the Company.
14.
INTELLECTUAL PROPERTY
This Site and all its contents, namely in
particular the texts, logos, drawings, images, sounds, videos etc., are the
property of the Company and are protected by the provisions of the Intellectual
Property Code.
Access to the Site grants
the Customer a non-exclusive right to use the contents of the Site solely for
their personal and private use, for the purposes of browsing the Site or for
the purposes of an Order.
Any total or partial
reproduction, adaptation, transformation, representation, exploitation,
publication or any other use of the above elements, in whole or in part, by any
means and on any medium whatsoever, without the prior written consent of the
Company is prohibited and constitutes an act of infringement,
criminally and civilly punishable.
15.
COOKIES
In
order to provide an optimal service, the Company is required to place cookies on Customers' computer
equipment. A cookie is information placed on the Customer's hard drive by the
server of the Site. This information is stored on Customers' equipment in a
simple text file, which a server accesses to read and record information. These
cookies are used in particular to facilitate Customers’ access to their
accounts, store the contents of the basket until the purchase is finalized and
provide information on the Products. Thanks to these cookies, the Company can also personalize
future visits and allow the Customer to save time when finalizing their Orders.
Cookies are also used through Google Analytics, in order to produce statistics
on the use of the Site. The Company undertakes that this data will not be communicated or
marketed to third-party companies.
The
consent prior to the acceptance of cookies will be made via the "cookie"
banner that will appear when connecting to the Site by clicking on the
"accept cookies" tab.
However,
it is possible at any time to oppose cookies and change the settings by
clicking on the “refuse cookies” tab or to change the settings on the "cookie"
banner that appears when connecting to the Site. The configuration is however
likely to modify the conditions of access to the services offered on the Site,
via the following link https://s-swlab.com/en/pages/politique-de-cookies
16.
PERSONAL DATA
The Customer is informed that the Company, acting as a
data controller within the meaning of Regulation (EU) 2016/679 of April 27,
2016 known as the “General Data Protection Regulation” (hereinafter, the
“GDPR”), is required to collect and process personal data concerning the
Customer (hereinafter, the “Data”).
The legal basis for this processing is a contractual
basis. The processing of Customer’s data is necessary for the processing of the
Customer's Order by the Company. If the Data is not provided, the Order cannot
be processed.
The Data transmitted by the Customer is the following:
surname, first name, postal address, email address, telephone number, date of
birth, payment information.
The Data provided by the Customer is processed by the
Company for the following purposes:
·
Order management.
·
Sale and delivery of Products.
·
Finalization of the Order.
·
Buyer relationship management.
Any other use of the Customer's Data will be subject
to his/her prior written authorization. The Data collected is kept for the
following periods:
Data relating to payments made by the Customer, in
particular bank data, are kept, in accordance with the deliberation of the
Commission Nationale de l'Informatique et des Libertés (hereinafter, the
"CNIL") n°2018-303 of 6 September 2018, for a period of thirteen (13)
months from full payment of the Order, or fifteen (15) months in the event of
payment by deferred debit payment card, in order to allow the management of any
complaints; all other collected Data are kept for a period of (thirty-six) 36 months
from the last Order.
The Data collected can also be communicated, if
necessary, to the company DIFY as
being a data processor and recipient of the Data within the meaning of
the GDPR.
In accordance with the provisions of the amended statute
of January 6, 1978, known as “Loi Informatique et Libertés” and of the GDPR,
the Customer has a right of access, rectification, transfer and deletion of the
Data concerning him/her. He/She also has rights of limitation and opposition to
the processing and the right to the transfer of his/her Data. Finally, the
Customer has the right to specify directives relating to the storage, removal
and communication of his/her Data
after his death.
To exercise his/her rights, the Customer may send a
request by post addressed to S+SWLAB, 141 AVENUE DE WAGRAM
75017 PARIS, FRANCE or by e-mail to the following address: support@s-swlab.com. This request must include the Customer's contact
details and proof of identity by any means. In case of doubt about the identity
of the Customer, the Company reserves the right to request additional
information that appears necessary, including a photocopy of an identity
document bearing the Customer's signature.
The Customer also has, where applicable, a right of action
before the CNIL, 3 PLACE DE FONTENOY – TSA 80715 – 75334 PARIS CEDEX 07, FRANCE, supervisory authority
in charge of compliance with obligations regarding personal data.
The Customer is informed that the data controller of
his/her personal data is the Company S+SWLAB, Simplified Joint Stock Company with capital
of 10,000 euros, having its registered office at 141 AVENUE DE WAGRAM 75017
PARIS, FRANCE, registered with the Paris RCS under number 920 301 843.
To find out more about the Company's commitments in
terms of personal data protection, the Customer can consult the company's
personal data protection policy, available online at the following address:
https://s-swlab.com/en/pages/politique-de-confidentialite
17 - RETENTION OF OWNERSHIP
The Products remain the ownership of the Company until full payment of the Order by the Customer, even in the event of liquidation of assets, judicial settlement or transfer of liability.
18 - FORCE MAJEURE
The liability of the Company
cannot be questioned if the non-execution or the delay in the execution of one
of its obligations described in these GTCS results from a case of force
majeure, as defined and retained by article 1218 of the French Civil Code and
the case law of French courts and tribunals. The Company will notify the
Customer of the occurrence of such an event as soon as possible.
19 – APPLICABLE LAW
The GTCS are subject to French
law, regardless of the nationality of the Customer and the place of validation
of the Order. The Company’s Site and GTCS comply with French law, in particular
law n° 2014-344 of March 17, 2014, relating to consumption and order n°
2015-1033 of August 20, 2015 relating to out-of-court settlement consumer
disputes, so that the Company is not liable for compliance with any foreign
legislation.
20 – DISPUTE RESOLUTION
Any dispute relating to the
application of these GTCS and their interpretation, their execution, as well as
the conclusion, interpretation, execution or breach of contracts concluded
between the Customer and the Company shall be under the exclusive jurisdiction
of the French courts, regardless of the place of the Order, delivery, payment
and the method of payment.
The Customer, pursuant to
Article L. 616 -1 of the Consumer Code, has the possibility of having recourse
to a consumer ombudsman free of charge, for
an amicable resolution of the dispute.
21- MISCELLANEOUS